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About Citrine + Clay Co.
Citrine + Clay Co. is ran by me, Brittany! (with the exceptional help of my husband and mother - thank you both!)
If I haven't had the pleasure of meeting you at any of my local pop up markets, consider this my formal hello! My original product + specialty is candles (specifically the crystal adorned ones most of my market shoppers know me by) and I began testing and creating in early 2021. Since then I have omitted my desk job, gone full time with Citrine + Clay, and added several items to my product line up! With hopefully more to come!
Policies
Turn Around + Shipping Times
Most, if not all, of the items listed on the site are made and ready to ship! I do however have items that are occasionally out of stock, or items that need a few more days to cure before sending out. Typical time for a candle/wax melt from beginning to end (end being ready to burn/melt) is two weeks, so for any orders that are placed, please EXPECT your items no sooner than two weeks. I always do my best to label items with correct turn around times/preorder statuses and to contact customers on items that are currently set as preorder.
Returns
Given that our products are handmade and small-batch produced by one person, I unfortunately cannot accept any returns at this time. If you have any questions or concerns with a purchase, please reach out to me! I would be more than happy to discuss your concerns with you to see what we can do to find a resolution and get you satisfaction with your purchase!
Customs + Wholesale
If you would like a custom label, have a question about custom orders, or are a business that is interested in wholesale orders please fill out the form below so I can get in contact with you!
Please give a rough idea of what type of customized/wholesale order you are looking for in the comment box. I will get back with you as soon as possible!
Contact
If you have any problems with your order, questions, or concerns, please do not hesitate to contact me! You can send a message through our homepage pop up messenger, fill out the form below, send me an email directly at citrineandclayco@gmail.com, or send me a personal message on any of our social media platforms! I will do my best to respond to you in a timely fashion!